Letter from Skybox | Skybox - COVID 19 - Level 3 Protocols Active

Level 3 Matrix

Skybox Customers, Vendors, and Partners, We want to share an update with you on our activation of protocols related to the ongoing Coronavirus/COVID-19 outbreak. Above all else, our first priority is your health and safety.

We want to assure you Skybox is taking all necessary steps to mitigate any impact to our people, our customers and our facilities.  

In direct response to this outbreak, we have formed a Crisis Management Team, led by our Critical Facilities Operations Manager, James Ware and our Vice President of Account Management, Gordon Kellerman.   This team has been comprised to ensure we are approaching this situation from all angles.  More broadly, we continue to monitor COVID-19 related updates from the World Health Organization and Center for Disease Control and are adopting and evolving our best practice preparation and response procedures in accordance with their guidelines and those of public health officials.  

As you know, this is a rapidly evolving situation and so as a first step in any response, I strongly encourage you to reach out to your Account Manager if you are uncertain about how to proceed or if you have additional questions.  This is a time for dialogue and communication in order to provide support for each other and our families.

Some of the specific steps we are taking include:

Crisis Management Team

  • Our Crisis Management Team is working with on-site management (FM / CS) and corporate leadership (Sales / Accounting / Finance) to discuss the implementation of the appropriate level of preparedness as shown on the attached Emergency Action Matrix.
    • Regularly scheduled meetings are being held with Skybox Leadership to provide updates as it relates to all impacted locations where there are Skybox employees and customers.

On-Site Customer Activity:

  • In addition to best practices put in place by your organization, Skybox is enacting additional standards to our site as we enter Level 3 - Confirmed Regional Impact (see Skybox COVID-19 Action Matrix attached)
  • Effective as of 5p CT today the following practices will be put into place on site:
    • Common Areas - The 2nd floor lounge and first floor conference rooms will be closed for all Customers and Skybox Personnel.  We believe that limiting or eliminating contact among people in these spaces during the active outbreak (Level 3) offers the best protection for our facility, your data center operations and personnel.  Closing these areas will also allow for our cleaning efforts to be focused on high-usage areas.  In addition to our regularly scheduled cleaning and maintenance, our teams are taking added precautionary measures to disinfect common areas on an ongoing basis.
    • Visitor Access - Skybox will not be allowing Visitor Access for customers without previous authorization by your Account Manager.
    • Vendor Access - Vendor access is permitted to perform critical maintenance.  However, Skybox would ask that all measures be taken by Customers to ensure only critical maintenance is being performed at this time to reduce foot traffic in the facility.  Please consult with your Account Manager should you have additional questions.
    • Customer Access - Skybox requests at this time that access is restricted to only essential personnel that absolutely require on-site presence.  During Level 3, the check-in kiosk will be removed and only badged personnel will be permitted physical access.  Additionally, security staff will be requesting attestation to the health of each individual that enters the building.  These questions will pertain to physical wellbeing, recent travel and potential contact with others who may have been exposed to COVID-19.   

A summary of CDC impacted travel locations as it pertains to personal non-essential travel can be found here:  https://wwwnc.cdc.gov/travel/notices

Please remember you can always consult HR for advice. If your partner, family or other people close to you are traveling to or from impacted areas, we encourage you to consult with your manager ahead of time.

 Personal Hygiene and Sanitization Best Practices:

  • Wash your hands with soap for 10-20 seconds and/or use a greater than 60% alcohol-based hand sanitizer whenever you return home from ANY activity that involves locations where other people have been.  The following video shows proper hand washing techniques:  Hand Washing
  • Use disinfectant wipes at the stores when they are available, including wiping the handle and child seat in grocery carts.
  • NO HANDSHAKING! Use a fist bump, slight bow, elbow bump, etc.
  • Use ONLY your knuckle to touch light switches. elevator buttons, etc. Lift the gasoline dispenser with a paper towel or use a disposable glove.
  • Keep a bottle of sanitizer available at each of your home's entrances. AND in your car for use after getting gas or touching other contaminated objects when you can't immediately wash your hands.
  • Open doors with your closed fist or hip - do not grasp the handle with your hand, unless there is no other way to open the door. Especially important on bathroom and post office/commercial doors.
  • If possible, cough or sneeze into a disposable tissue and discard. Use your elbow only if you must. The clothing on your elbow will contain infectious virus that can be passed on for up to a week or more!
  • For more information on what you can do to avoid getting sick, please click the following link: https://www.cdc.gov/coronaviru... 

Finally, how we manage and react to situations like these will ultimately strengthen our team and community.  I urge all of you to follow best practices, communicate and look out for each other and above all, use common sense as it relates to your health and that of your coworkers and families; please follow the attached protocols.  We want our team to be strong, safe and healthy. Just remember, we cannot take care of each other without first taking care of ourselves. 

This is a difficult time across the globe but if we all stay calm and focused on our safety and health first, we’ll be even stronger on the other side. 

Thank you for being part of the Skybox team and please don’t hesitate to reach out with any additional questions or concerns.


Skybox Crisis Management Team