SKYBOX UNBOXED | Employee Spotlight

Bill Jordan, Senior Critical Facilities Technician

The basis for Skybox’s success lies in the hard work and achievement of our employees. We plan on highlighting each of our team members from various departments to share their impact on Skybox and what makes them the heartbeat of our organization.

From delivering dairy to operating mission critical facilities for Fortune 500 customers, Bill Jordan’s story starts and continues with hard work, innovation, and a drive to grow. Bill has worked as an Operations and Maintenance Specialist for 13 years, and is excited to continue to grow with Skybox.

"Bill is a true innovator.  He enjoys challenging the status quo and coming up with new and effective ways to problem solve.  We know we can rely on him to make a difference day after day when unique opportunities arise." - Rob Morris, CEO

How did you get into data center operations? 

When I was 18 my aunt told me about a need for building engineers at the Galleria Mall in Houston. Having not done facilities maintenance before, I decided to give it a try as an entry level position and there began my career in the building maintenance trade. That was 13 years ago, and I haven't looked back since. After Galleria, I was offered a job with a Fortune 100 oil and gas company as an Operations and Maintenance Generalist. I found myself working in data centers and at the time, it was just another job. Little did I know how important they really are. As I continued to learn more, I became more interested and I saw how essential they are for day to day life, and how much I was entrusted to care for. At first, it was intimidating to know just how critical these assets are, every single minute they run, and facilities are to ensure daily business operates normally. 

What is one thing we don’t know about you?

One thing people don't know about me is that I worked as a helper delivering and stacking milk at the age of 16 for Oak Farms Dairy. It allowed me to learn a lot about hard work from a young age. Growing and learning has always been a high value for me, and I learned early on that hard work is how you get there.

What makes Skybox different?

After working at other existing data centers, I continued to hit a ceiling and had no further room to grow. When a recruiter first contacted me about a job at Skybox, I realized they were starting an entire team. When I arrived at the site, I saw I had the chance to start with them at ground zero. I loved the excitement of being there at the very beginning. I have seen Skybox grow from the ground up, and I knew there was nowhere for my career to go but up with it. 

How has your job changed during the pandemic?

Its made all of us more aware of different vulnerabilities than we are typically used to in the datacenter environment. It has definitely broadened how I look at operations as a whole and allowed us to implement new processes and procedures to everyone safe. Emphasis on communication with our customers has been key during this time. 

What do you enjoy most about your job?

The team culture and morale at Skybox is unlike any job I've had before. Everyone in our group is accessible and willing to help. I can call our CEO and talk through an issue or recommend a new idea and its welcomed and encouraged. Everyone wants to see our entire team succeed. I’m never hindered by “traditional ways”, Skybox values innovation to grow and improve. Because of that I know I am growing here too.

What is your favorite way to spend your weekend or time off?

More than anything I love spending time with my family. My wife Maria and I have been married for ten years. We do everything together and love spending time together. I even have convinced her to join me in riding dirt bikes together. Our additional rider is Ellen, our four-year-old daughter who just got a bike of her own for her birthday. We live in the country and prefer the presence of our horses, goats and chickens rather than city life. I enjoy grilling a great meal for my family and our friends. I’ve also taken up cycling… mostly as a result of lots of grilling!