SKYBOX UNBOXED | Employee Spotlight
The basis for Skybox’s success lies in the hard work and achievement of our employees. We are highlighting each of our team members from various departments to share their impact on Skybox and what makes them the heartbeat of our organization.
“Brent is excellent at caring for our customers and ensuring their experience is unlike any other. He knows helping them thrive is how we define success here at Skybox.” James Ware, Critical Facilities Manager
How did you get into the data center industry?
The short answer is it wasn’t a typical route to the data center industry, but I’m finding that most in this industry have had a similar experience, atypical. I graduated from Texas A&M in 2009, which was a tough time to find a job considering the market landscape (you remember…the worst US economic disaster since the Great Depression). I finally found a job in the energy sector where I quickly developed my basic business acumen at an incredible pace. After four years I decided it was time to grow and I pivoted to an IT security company that supported a wide variety of Houston businesses.
This is when I first met the Skybox team. Skybox had been a customer of ours for three years and I developed a great working relationship with them managing their security system. During this time, I had the opportunity to really get to know the operations and sales team. What struck me when I worked with them was it was apparent from the top down that everyone was there to make Skybox better for the ultimate benefit of their customers. This remains true today. No one is focused on their own individual benefit, but for that of the greater team. They know when the team wins, Skybox and their customers all win. When I saw what a great work culture that mentality created, I knew I wanted to be a part of the Skybox team. James Ware, our Critical Facilities Manager reached out to me and the rest is history.
What is one thing we don’t know about you?
I love the outdoors and bow hunt pretty regularly. I’ve been able to take an elk each year for the past two years, which have been fun experiences. Hiking the wilderness, tracking, and success in a hard-earned hunt are all exhilarating to me. Plus, my wife really enjoys filling our freezer with great tasting elk meat!
What has made working for Skybox different?
I’ve had the opportunity to work in a few different industries and organizations in my career. What has stood out to me at Skybox is their values. Their great work culture, team mindset, growth opportunities, and valuable experience all come to mind when I think about working here. They emphasize what really matters, and they don’t just do it on paper, they really do what they say they will do. Not only does that create trust with our clients, vendors, and partners, but it’s a huge benefit to our team. An organization with the integrity to actually live out corporate values and not just talk about them means a lot to me as an employee.
How has your job changed during the pandemic?
As a Technical Account Manager, I need to be able to engage with customers constantly. As we all know, the pandemic creates a gap relationally that you have to learn how to fill. Contacting our clients via phone, zoom, email has been essential, but we are trying to go the extra mile by checking in with our customers personally. “How are you and your family doing? Is everyone healthy? Anything we can help you with?” We know the pandemic has been a tough time for everyone, and our team wants to maintain the human connection in this increasingly electronic world.
What is your favorite way to spend your time off?
Family time is, without a doubt, my favorite way to spend my time off. My wife Brittany and I met at Texas A&M and have been married for six years. She is the best wife I could ask for and I’m lucky to have her! We have a son named Brooks who is 16 months old. He is walking and intent on escaping our house, so he definitely keeps us on our toes. It’s been fun to see Brooks grow…walking, learning words, just becoming more of a little boy every day.